At Palms of Pasadena Hospital, it is our goal to provide safe, effective, high-quality healthcare for our patients.

We encourage patients to take an active role in their healthcare, and we believe they should make informed decisions about the physicians and hospitals they trust to provide that care.

Palms of Pasadena Hospital is fully accredited by Det Norske Veritas (DNV)
DNV Healthcare offers hospital accreditation approved by the Centers for Medicare and Medicaid Services (CMS). Annual deemed status surveys are an essential component of hospital accreditation through DNV. Palms of Pasadena Hospital has been accredited by DNV since July 2009. 

DNV (Det Norske Veritas) was established in 1864 and is an independent foundation with a purpose to safeguard life, property and the environment. Increasing patient safety and reducing errors in healthcare is an important part of that purpose. DNV employs a highly collaborative survey process that encourages innovation and does not force hospitals to accept a generic template for patient safety goals. DNV utilizes the NIAHO standards, which is designed from the ground up to drive quality transformation into the core processes of running a hospital. NIAHO helps healthcare organizations meet their national accreditation obligations and achieve ISO 9001 compliance in the same seamless program. DNV surveys are conducted annually.

What Our Patients Say
We care very much about how patients feel about their experiences at Palms of Pasadena Hospital. Our staff tries to make the patient experience as pleasant and comfortable as possible and our patients consistently give us high marks for the way we take care of them. Here are some recent comments from patient satisfaction surveys:

“My nurses at Palms of Pasadena Hospital were excellent”

“Every department gave excellent care”

“Renee was very attentive and professional"

“Lynn in the holding area is very good”

About Quality Data on the Internet
There is increasingly more public information available about hospitals, doctors and other healthcare providers on the Internet. A number of different agencies evaluate, compare and rate hospitals. These ratings can be a good source of information for healthcare consumers and many of them provide reliable data that can help people make informed decisions about where to seek care.

But, there are some things that should be considered in reviewing these ratings and reports.

Is the information current?
Most data reported on the Internet is historical data. It could be several months old or it could be a few years old. If the data is not recent, it may not accurately reflect the care being provided by a hospital today.

What is included in the data?
In some cases, data may be about only one hospital service or even just a small part of the treatment provided for a certain condition. Consumers should look for comprehensive evaluations of hospital services that take many factors into consideration.

In some cases, data may represent only a short period of time – some reports only include patients cared for in one calendar quarter, limiting the sample size used in the data.

Some reports include only certain types of patients. For example, if only Medicare patients are included in a report, the data would not reflect all of the care provided to a hospital’s patients.

When hospitals are compared using percentages, it is important to know how much data is included in the percentage rating. Data from one hospital may include only a small number of patients with a certain medical condition, while another hospital in the study may treat a much larger number of patients with the same condition. When that happens, percentage ratings can be skewed and misleading.

Who is reporting the data?
There are several reputable agencies evaluating and rating hospitals. Consumers should check the credentials of any group reporting healthcare quality data.

Palms of Pasadena Hospital voluntarily reports information to the Centers for Medicare and Medicaid Services (CMS) on nearly two-dozen activities related to care for patients receiving specific services. These measures demonstrate how often the hospital provided the recommended care and treatment for patients with a heart attack, heart failure and pneumonia and for patients having surgery.

> Hospital Compare (website)