We encourage our patients to take an active role in their healthcare, and we believe they should make informed decisions about the physicians and hospitals they trust to provide that care.

Palms of Pasadena Hospital takes great pride in the fact that we have been providing quality care for patients in the community for over 40 years. During that time Palms has expanded services to meet the needs of the community. Today Palms of Pasadena Hospital provides general acute care medical/surgical services with several key Centers of Excellence including Joint Replacement, Continent Ostomy, Bariatric, Wound Healing, Home Health Care and Sleep Disorders Center.

Palms of Pasadena Hospital is fully accredited by the Joint Commission for the Accreditation of Healthcare Organizations, and we have met all national patient safety standards.

Palms of Pasadena Hospital voluntarily provides data for sixteen core measures of quality to the Center for Medicare Services (CMS). These core measures evaluate how hospitals provide care related to heart attacks, heart failure, and pneumonia. Through a new CMS website called Hospital Compare!, you can see how our hospital compares to other hospitals on these core measures. (See Hospital Compare!)

Our patients, the people who have first hand experience with the quality of care provided at Palms of Pasadena Hospital, consistently give us high marks for the service we provide.

Here are some of the things our patients are saying about the hospital.

“I want everyone in the Emergency Room to be commended. My husband is an Alzheimer’s patient and had to visit your emergency room. I can’t say enough nice things about the staff, nurses and doctor. They all treated him in a kind and professional manner. I wanted to make sure you know how grateful I am.”

“My wife and I have been patients at Palms in the past. We wanted to compliment you on your nursing care. We think it was some of the best in the area.”

“I had absolutely no complaints, your facility is marvelous.”

“Your ER doc was outstanding.”

Today, a number of different agencies report information about hospital quality on the Internet. These websites can be a good source of information for healthcare consumers and many of them provide reliable data that can help consumers make informed decisions about where to seek care. But, there are some things that should be considered in reviewing these Internet reports.

Is the information current?
Most data reported on the Internet is historical data. It could be years old, or just a matter of months old. If the data is not recent, it may not accurately reflect the care being provided by a hospital today.

What is included in the data?
In some cases, data may be about only one hospital service or even just a small part of the treatment provided for a certain condition. For example, it is important to educate heart attack patients who are smokers about the health dangers associated with smoking, however, that is just one part of effective treatment for heart disease.

In some cases, data may represent only a short period of time – for example just one quarter, or three month’s of hospital care.

Reports may also include only certain types of patients. For example, if only Medicare patients are included in a report, the data would not reflect all of the care provided to a hospital’s patients.

Data may also be reported for a small number of patients at one hospital, and compared to hospitals that treat a larger number of patients. This can affect percentage ratings, which can be misleading.

Who is reporting the data?
There are many reputable reporting agencies, including government agencies, healthcare data organizations, and hospital associations. Consumers should check the credentials of any group reporting healthcare quality data.

At Palms of Pasadena Hospital we are constantly striving to provide the highest possible quality of care to all of our patients. If you have further questions about quality, please contact us at www.palmspasadena.com.